Before making an inquiry

*For inquiries about purchased products, please provide us with your order number.

For products purchased through parallel sales, private imports, or auctions, please contact the source of purchase.

*Returns and refunds will be handled in accordance with our Terms and Conditions.

*We will send you a tracking code after delivery. Please check before contacting us, as it may be sorted into a folder such as junk mail.

*The delivery period is about 7 to 10 days, but it may be delayed on weekends or weekends, so please allow about 2 weeks for delivery.

After delivery (items with tracking codes), delivery is handled by the post office, and we have no information beyond the tracking code. We apologize for the inconvenience, but please ask the post office. Thank you for your cooperation.

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