Please read before making an inquiry.

●Delivery Time
Delivery typically takes around two weeks. Delays are more likely during holiday periods, such as year-end/New Year, Christmas season, Chinese New Year (Lunar New Year), and Songkran.

●Shipping Cost
The prices include shipping.

●Stock Status
All listed items are in stock. Only listed items are available for sale. We do not sell individual parts.

●Information about Products and Custom Bikes
Details such as sizes, specifications, parts used, and blueprints are considered intellectual property and are not disclosed.
(e.g., tire sizes used, manufacturers used)

●Cancellations
Cancellations are only possible after you have received the product. Once an order is placed, our consigned shipping company automatically begins processing it. Cancellations are not possible until the product has been delivered. Please refer to our Terms of Service.

●Regulations in various countries (E-mark, environmental regulations, etc.)
K-SPEED products are manufactured in compliance with Thai regulations.
It is operationally impossible to apply for compliance with various regulations in all countries worldwide, and therefore, no such applications have been made.
Please purchase with this understanding.

●Aftercare
Please provide your order number. We will check your sales history and respond accordingly.
We do not provide aftercare, warranty services, or answer questions for products purchased from other stores, such as parallel imports, personal imports, or auctions, that are not genuine K-SPEED JAPAN products.

●Delivery Status
For items with tracking codes, the delivery after shipment is handled by the post office.
We do not have any information beyond what the tracking code provides. We apologize for the inconvenience, but please inquire with the post office. Thank you.

To our customers in the United States:
We would like to explain the charges billed by DHL.
The invoice you received from DHL covers import-related taxes and duties (such as VAT, GST, or customs duties) applicable in the United States.
While our product prices include shipping costs, they do not include U.S. taxes; our prices are listed and billed exclusive of tax.

To Our Customers in the United States
Regarding EMS Shipping to the U.S. (Tracking via DHL)
For EMS shipments to the United States, DHL may handle the final leg of local delivery. Consequently, depending on the specific shipment, you may need a DHL tracking number—rather than the EMS tracking number—to track the package's status within the U.S. You can find the corresponding DHL tracking number by entering your EMS tracking number at the following

website: https://mrt2.ap.dhl.com/EMS

 Thank you for your understanding.

●For issues such as lost or damaged deliveries, please refer to our delivery policy.