FAQ & Contact

1. Orders & Payment

Q. What payment methods are available?

A. We accept various payment methods including credit cards (Visa, Mastercard, American Express, JCB, etc.), Shop Pay, Apple Pay, and Google Pay.

Q. Can I cancel or change my order after it has been placed?

A. In principle, we cannot accept cancellations or changes (to items or shipping addresses) after an order has been placed. This is because, once confirmed, orders are automatically sent to our logistics center for shipment processing and packaging. If you wish to change or cancel your items, you will need to follow our "Return Policy" to initiate a return once you have received the order. Please ensure your order details are correct before finalizing your purchase.

Q. Can I get a receipt?

A. The "Order Confirmation Email" or "Shipping Notification Email" you receive can serve as your receipt. If you require a separate receipt (PDF) with a specific name, please mention this in the remarks section when placing your order, or contact our support team with your order number.

Q. I have not received a confirmation email after placing my order.

A. Order confirmation emails are sent automatically by our system. If you do not receive one, please check the following:

• Check your spam folder or promotional tabs.

• Verify that your registered email address was entered correctly.

• If using a mobile carrier email address (docomo, au, softbank, etc.), please ensure you have set your domain settings to accept emails from @k-speed.com.

2. Shipping & Delivery

Q. How long will it take for my order to arrive?

A. Typically, the estimated delivery time is approximately "2 weeks" after your order (and payment confirmation). *This is only an estimate and not a delivery guarantee. Delays may occur during major holidays, year-end/New Year periods, the Christmas season, Lunar New Year, and Songkran (Thai New Year: mid-April) due to international logistics congestion and customs procedures.

Q. How much is the shipping cost?

A. The displayed prices include shipping (Free Shipping). No additional shipping costs will be charged. (Note: Any customs duties or import taxes incurred in the destination country are the responsibility of the customer.)

Q. Do you offer International Shipping?

A. We offer shipping to countries worldwide. Please note that customs duties, import taxes, etc., may apply depending on the country or region, and these are the responsibility of the recipient (the customer).

3. Compatibility & Specifications

Q. I am unsure if the product is compatible with my vehicle (model year, E-Clutch support, etc.).

A. Compatible models, types, and years are clearly stated on each product page (e.g., Rebel 250/500, CL 250/500, CT125, DAX125, Monkey125, 2025 E-Clutch models, etc.). Please be sure to check your vehicle's model and the information on the product page before purchasing. If you have any questions, please contact us via the inquiry form, specifying your "Model Name," "Year," and "Frame Number."

Q. Can you provide detailed information like dimensions, blueprints, or tire brands for custom bikes?

A. Various dimensions, technical specifications, details of used parts, and blueprints of our products and custom bikes are strictly managed as our Intellectual Property (IP) and are not disclosed. Please understand that we cannot answer these individual inquiries.

Q. How do I refuel if I install a tank cover (dummy tank)?

A. Because the design prioritizes custom aesthetics and silhouettes, our tank covers (dummy tanks) are designed to be removed for refueling. This is not a product defect; please understand this characteristic before purchasing.

Q. Can I install the parts myself? Do they come with an instruction manual?

A. Many K-SPEED products are custom parts, which may require specialized knowledge or tools. For your safety, we recommend having them installed by a licensed motorcycle shop or professional mechanic. Additionally, most products do not come with an instruction manual.

Q. Are products compliant with local safety standards (e-mark, etc.)?

A. K-SPEED products are manufactured in compliance with the regulations and manufacturer standards of the country of origin (Thailand). We do not obtain individual certification or compliance applications for specific safety or environmental regulations in every country worldwide. Please ensure you check your local laws and regulations before installation and road use, as this is entirely at your own responsibility.

Q. Can the delivery date or specifications of pre-order items or new products change?

A. To provide the safest and best riding experience, we conduct real-world riding tests until the very last moment before release. Depending on test results, if further adjustments are deemed necessary, specifications may be changed or delivery dates may be postponed without prior notice. We appreciate your understanding that this is part of our commitment to product quality.

4. Returns & Refunds

Q. The product I received is defective or missing parts.

A. We sincerely apologize for the inconvenience. Please contact us via our inquiry form within 7 days of receiving the item, including your order number and photos or videos of the defective or missing parts. After verification, we will send replacement parts or provide a refund.

Q. Can I return the product for personal reasons (e.g., didn't match the image, bought wrong compatibility)?

A. Returns are accepted only if the product is unused and in a resalable condition. If you wish to return an item, please contact us within 7 days of arrival with your order number.

• For returns due to personal reasons, the customer is responsible for return shipping costs, taxes, and handling fees.

• The refund amount will be the total paid minus the actual shipping cost incurred when we dispatched the item.

Q. Is there anything I should be aware of before returning an item? (Cases where refunds are not possible)

A. Returned items will be inspected. Even if it was just a "test fit," any bolt marks, paint scratches, installation scuffs, or dirt will result in the item being deemed "not resalable," and thus not eligible for a refund. In such cases, the product will be returned to you at your expense. Please thoroughly inspect the product for any marks or signs of use before sending it back.

Q. Can I receive support for products purchased through other shops, auctions, or personal imports?

A. We do not provide after-sales care, warranty support, or compatibility checks for products purchased outside of our official site (k-speed.com). For products purchased as parallel imports, through flea market apps, auctions, or other retailers, please contact the seller directly. Providing support requires us to verify order history through an "Order #" from our site.

5. Inventory & Support

Q. Can I purchase individual parts not listed on the site or sold separately?

A. Only the sets listed on the site are available for purchase. We do not sell individual parts such as single bolts, brackets, or components of a full kit separately.

Q. I haven't received a reply to my inquiry.

A. We typically reply within 1–2 business days (excluding weekends and holidays). If you haven't received a reply, please check your spam folder or ensure your email address was entered correctly. If you have set specific domain filters, please ensure you can receive emails from @k-speed.com.

Q. Can I manage or inquire about shipping status and delivery dates?

A. Your tracking number is included in the "Shipping Notification Email" sent after dispatch. Delivery services are handled by international mail (Postal Service/EMS, etc.). We cannot provide detailed tracking updates or manage delivery schedules beyond the tracking number. Please check your tracking number and contact your local post office directly.

● For information on handling lost or damaged shipments, please refer to our Shipping Policy.