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We will ship the product based on your order. However, we reserve the right to determine the specific shipping date for each order based on factors such as the product type, quantity, and time of order.

Immediately after an order is placed, we begin the packing and shipping preparation process and submit the request to the delivery carrier. Consequently, once the shipping process is complete, we cannot accommodate any changes or cancellations while the product is in transit. If you wish to cancel the order (or return the item for personal reasons), you must do so after receiving the product, following the procedures outlined in our Terms of Service.

It takes time for the product to be delivered to you after the shipping date. Please refer to the estimated delivery times listed on this site before placing your order. Please note that delivery may be delayed beyond the standard timeframe for your region due to factors such as adverse weather, traffic congestion, road construction, shipping seasons (e.g., year-end/New Year holidays, summer holidays, mid-year or year-end gift-giving seasons), carrier strikes, changes in customs duties, war, conflict, earthquakes, tsunamis, or other force majeure events. We assume no liability for any damages or disadvantages incurred by the customer in such cases.

If the product is returned to us due to reasons attributable to the customer (e.g., refusal to accept delivery, prolonged absence, incorrect address), the customer shall bear all costs associated with the return, including round-trip shipping fees, taxes, and any other necessary expenses.

◎ Handling Issues Such as Loss or Damage During Delivery: In the event that the product is damaged or lost during delivery, please promptly file a claim for EMS insurance (or the delivery guarantee program provided by the carrier) with the post office or the delivery carrier after receiving the product. EMS insurance is a compensation system provided by the carrier for delivery-related issues; by its nature, the claim must be filed by the recipient (the customer). As a condition of our transaction agreement, the customer is required to personally handle the claim process for this insurance in the unlikely event of damage or loss.

In the unlikely event that the compensation provided under the delivery guarantee is deemed insufficient, we will consider the matter on a case-by-case basis and discuss a resolution with you in good faith. Please note that if you do not submit a claim under the delivery guarantee, we will consider that you do not wish to utilize the guarantee (thereby waiving your right to it), and the shipment will be excluded from our guarantee and compensation measures (such as the provision of replacement items or refunds).