Contact Us
Please read this before contacting us.
If you email us with the following information, we will return the same answer.
Please be aware of the following.
Please use other email domains if possible, as emails from Gmail, iCloud Mail, docomo, etc. often fail to reach us.
Delivery time
The delivery period is 7-10 days, but it can be delayed on weekends and holidays, so please allow around two weeks. Delays are more likely to occur during holidays, New Year, Christmas season, Chinese New Year, Songkran and holiday season.
Shipping costs
Prices include shipping costs.
Stock status
Items available on the website are in stock. Only products listed on the website are available for sale. Individual parts are not sold.
The only products available for sale are those in the catalog. We do not sell parts of complete or concept works.
Sizes
K-SPEED products, custom bike configurations, sizes and specifications, blueprints, etc., are intellectual property and are kept private. (tyre sizes used, manufacturers used, etc.)
Cancellation.
Cancellation is only possible once the product has been delivered to you. Once the order has been placed, the delivery company will automatically start the process. Cancellation is not possible until the goods have arrived. See Terms and Conditions.
Regulations, etc. e-mark, environmental regulations, etc.
K-SPEED products are manufactured in compliance with Thai regulations.
Applications for compliance with various regulations in countries all over the world are not possible due to operational reasons and are not applied for.
Please purchase with understanding.
After-sales service
Please inform us of your order number.
Parallel sales, personal imports, auctions, etc. other than genuine K-SPEED JAPAN products,
We do not provide any after-sales care or warranty for products purchased from other shops.
Delivery status
When is the delivery time after delivery (products with a tracking code)?
Delivery is handled by the Post Office.
We do not have any information beyond the tracking code when you contact us.
Please ask the post office. Thank you for your cooperation.
If you email us with the following information, we will return the same answer.
Please be aware of the following.
Please use other email domains if possible, as emails from Gmail, iCloud Mail, docomo, etc. often fail to reach us.
Delivery time
The delivery period is 7-10 days, but it can be delayed on weekends and holidays, so please allow around two weeks. Delays are more likely to occur during holidays, New Year, Christmas season, Chinese New Year, Songkran and holiday season.
Shipping costs
Prices include shipping costs.
Stock status
Items available on the website are in stock. Only products listed on the website are available for sale. Individual parts are not sold.
The only products available for sale are those in the catalog. We do not sell parts of complete or concept works.
Sizes
K-SPEED products, custom bike configurations, sizes and specifications, blueprints, etc., are intellectual property and are kept private. (tyre sizes used, manufacturers used, etc.)
Cancellation.
Cancellation is only possible once the product has been delivered to you. Once the order has been placed, the delivery company will automatically start the process. Cancellation is not possible until the goods have arrived. See Terms and Conditions.
Regulations, etc. e-mark, environmental regulations, etc.
K-SPEED products are manufactured in compliance with Thai regulations.
Applications for compliance with various regulations in countries all over the world are not possible due to operational reasons and are not applied for.
Please purchase with understanding.
After-sales service
Please inform us of your order number.
Parallel sales, personal imports, auctions, etc. other than genuine K-SPEED JAPAN products,
We do not provide any after-sales care or warranty for products purchased from other shops.
Delivery status
When is the delivery time after delivery (products with a tracking code)?
Delivery is handled by the Post Office.
We do not have any information beyond the tracking code when you contact us.
Please ask the post office. Thank you for your cooperation.
Please refer to ourShippingPolicy for informationon how we handle problems such as lost or damaged shipments.